Shipping & Returns

RETURNS:

At this time, PARA CAYA ACCEPTS returns 14 days after a purchase is made. All merchandise must be returned in proper condition --  with the tags on and its original packaging. To begin a return, please email info@paracaya.com to let our team know and mail your return to:
3 Germay Drive
Unit 4 #1702
Wilmington, DE 19804
Currently, we are not offering prepaid return labels which means if you make a return, we are not liable for packages lost in transit. Make sure you hold on to your tracking information. Your return will process as soon as it is received and meets all the above requirements. Please allow 10-14 days processing time for a refund. 

DOMESTIC (U.S) SHIPPING:

All purchases will be shipped out in the afternoon, so any purchase made after 4 p.m. will ship the next business day. Options for expedited shipping are available. For ground shipping, please allow 5-8 business days depending on where you are located.

INTERNATIONAL SHIPPING:

PARA CAYA ships internationally! We are pleased to offer international shipping for all of our products, but we are not responsible for shipments lost in transit. All tracking information will be provided in an email.
   

ALL OTHER INQUIRIES:

For all other inquiries or to get in touch with one of our team members, please see our contact page.