FAQ

How long will my order take to arrive? 

This will depend on the shipping you have selected and your location. 

For U.S. Orders: Please allow 2- 5 business days 

For International Orders: Please allow 7- 10 business days 

Can I track my order? 

Yes, you will receive a carrier tracking code in your order confirmation email. 

What if I want to return an item? 

At this time, PARA CAYA accepts returns within 14 days after receiving your item. In order to start the return process, please email info@paracaya.com to get in touch with our customer support. See our Shipping & Returns page for more details. 

How can I get in touch if I have a problem with my order? 

You can contact us via our "Contact Us" page.

How can I pay for my order? 

We accept all major credit cards, as well as PayPal.

Will my entire order arrive in one package? 

This will depend on the size of the order and when it was placed. Separate orders will arrive separately and large orders may need to be shipped separately.   

How can I stay updated about special offers and deals? 

Please sign up for our newsletter on our website, or follow us on Instagram and Facebook to stay updated on new releases and promotions!